Payment Policy
At Harlow & Grey London, we are committed to providing a secure and seamless payment experience for all customers. This Payment Policy explains how payments are processed when purchasing products through our website.
Contact Email: info@harlowgreylondon.com
1. Accepted Payment Methods
We offer a variety of secure payment options. Available payment methods may vary depending on your country and location.
Accepted payment methods may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
The payment methods available to you will be displayed at checkout.
2. Payment Security
Your security is extremely important to us.
All transactions are processed through secure, encrypted payment gateways using SSL (Secure Socket Layer) technology.
Harlow & Grey London does not store or have direct access to your complete payment card information.
Payment information is handled securely by our trusted payment service providers.
3. Order Confirmation
Once payment has been successfully completed, you will receive an order confirmation email.
If you do not receive an order confirmation within a reasonable period, please contact us at:
4. Payment Authorization
In certain situations, payment providers may perform additional verification checks to protect customers against fraud and unauthorized transactions.
We reserve the right to:
- Request additional verification
- Delay processing while verification is completed
- Cancel suspicious orders
- Refuse transactions that appear fraudulent
These measures help ensure a safe shopping experience for all customers.
5. Currency
All prices displayed on our website are shown in the currency selected on the website.
Depending on your bank or payment provider, exchange rates and foreign transaction fees may apply.
Harlow & Grey London is not responsible for additional charges imposed by your financial institution.
6. Failed or Declined Payments
A payment may be declined for several reasons, including:
- Insufficient funds
- Incorrect payment details
- Bank security measures
- Payment provider restrictions
If your payment is declined, please contact your bank or try an alternative payment method.
7. Refunds
Approved refunds will be issued to the original payment method used during checkout.
Once a refund has been approved, processing typically takes up to 14 business days, although actual timing may vary depending on your bank or payment provider.
For complete details regarding refunds, please review our Return & Refund Policy.
8. Chargebacks and Payment Disputes
If you experience an issue with your order, we encourage you to contact our customer support team before opening a payment dispute or chargeback.
Most issues can be resolved quickly and efficiently through direct communication.
Unnecessary chargebacks may delay the investigation and resolution process.
9. Fraud Prevention
To protect our customers and business, all orders are subject to security screening and fraud prevention measures.
We reserve the right to cancel any order that appears suspicious or cannot be adequately verified.
If an order is cancelled due to security concerns, any captured payment will be refunded according to the payment provider's procedures.
10. Contact Information
Harlow & Grey London
Email: info@harlowgreylondon.com
For any questions regarding payments, billing, or refunds, please contact our customer support team.