Privacy Policy
At Harlow & Grey London, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, place an order, or interact with our customer service team.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Harlow & Grey London ("we", "our", "us") operates an online retail store offering fashion and lifestyle products.
For any privacy-related questions, you may contact us at:
Email: info@harlowgreylondon.com
Business Name: Harlow & Grey London
2. Information We Collect
We may collect the following personal information:
Information You Provide Directly
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order information
- Customer service communications
Payment Information
Payments are securely processed by our payment providers. We do not store complete payment card details on our own servers.
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Referral sources
Shopping Information
- Purchase history
- Order history
- Product preferences
- Website browsing behavior
3. How We Use Your Information
We process your personal data for the following purposes:
Order Fulfillment
- Processing orders
- Shipping products
- Providing tracking information
- Managing returns and refunds
Customer Support
- Responding to inquiries
- Resolving disputes
- Providing after-sales service
Website Improvement
- Improving website performance
- Enhancing user experience
- Analyzing customer behavior
Fraud Prevention
- Detecting fraudulent transactions
- Protecting our business and customers
- Ensuring website security
Marketing Communications
Where permitted by law or where consent has been provided, we may send:
- Promotional emails
- Special offers
- Product updates
- Marketing campaigns
You may unsubscribe at any time.
4. Legal Basis for Processing
Under applicable data protection laws, we process personal information based on:
- Performance of a contract (fulfilling your order)
- Legal obligations (such as accounting and tax requirements)
- Legitimate business interests
- Your consent where required
5. Sharing Information With Third Parties
We only share information when necessary to operate our business and provide our services.
This may include:
Payment Providers
To process payments securely.
Shipping and Logistics Partners
To deliver your orders and provide tracking services.
Suppliers and Fulfillment Partners
To prepare, package, and dispatch products directly to customers.
Analytics and Marketing Providers
To help improve our website and marketing effectiveness.
We never sell your personal data to third parties.
6. International Data Transfers
Some products may be fulfilled directly by international suppliers and logistics partners located outside the United Kingdom and the European Economic Area (EEA).
When personal data is transferred internationally, we implement appropriate safeguards to protect your information in accordance with applicable data protection laws.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Prevent fraud
Financial and tax-related records may be retained for up to seven (7) years where required by law.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure proper website functionality
- Remember your preferences
- Analyze website traffic
- Improve marketing performance
For more information, please review our Cookie Policy.
You may manage your cookie preferences through our cookie banner or browser settings.
9. Data Security
We implement appropriate technical and organizational security measures to protect your information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
All transactions are protected through SSL encryption and secure payment processing systems.
10. Your Rights
Depending on your location, you may have the following rights:
- Right of access
- Right to correction
- Right to deletion
- Right to restriction of processing
- Right to object
- Right to data portability
- Right to withdraw consent
To exercise any of these rights, please contact us using the details provided below.
11. Complaints
If you believe your privacy rights have been violated, we encourage you to contact us first so we can attempt to resolve the issue.
You may also have the right to lodge a complaint with your local data protection authority.
12. Contact Information
Harlow & Grey London
Email: info@harlowgreylondon.com
For all privacy-related inquiries, please contact us via email and our team will respond as soon as possible.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business operations, legal requirements, or industry practices.
The latest version will always be published on our website with the updated revision date shown at the top of this page.