Shipping & Delivery Policy
At Harlow & Grey London, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping and delivery policy below.
Contact Email: info@harlowgreylondon.com
1. Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly extended.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
2. Estimated Delivery Times
After dispatch, the estimated delivery time is generally 1–7 business days, depending on your location.
Please note that delivery times are estimates and are not guaranteed.
Delays may occur due to:
- High shipping volumes
- Public holidays
- Severe weather conditions
- Customs inspections
- Courier service disruptions
- Unexpected logistical issues
We appreciate your patience and understanding should any delays occur.
3. Shipping Origin
To reduce unnecessary waste and improve operational efficiency, some orders may be fulfilled and shipped directly from our international fulfillment partners.
As a result, products may be shipped from different warehouse locations depending on stock availability and destination.
4. Shipping Costs
Shipping costs are displayed during checkout before payment is completed.
Shipping fees may vary based on:
- Delivery destination
- Product weight
- Order value
- Selected shipping method
Any applicable shipping charges will be clearly shown before you finalize your purchase.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email.
Customers are responsible for monitoring the tracking information provided and ensuring they are available to receive their package when necessary.
If your tracking information shows that your parcel has been delivered to a local collection point, it is the customer's responsibility to collect the package within the timeframe specified by the carrier.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address has been entered, please contact us immediately at:
We can only make changes before an order has entered processing.
Harlow & Grey London cannot be held responsible for delays, losses, or additional costs resulting from incorrect information provided by the customer.
7. Customs, Duties & Import Fees
For international shipments, customs duties, taxes, and import fees may occasionally apply.
These charges are determined by local authorities and remain the responsibility of the customer where applicable.
Harlow & Grey London has no control over customs procedures or additional charges imposed by government agencies.
8. Lost, Delayed, or Missing Parcels
If your parcel appears delayed or missing, please contact our customer support team as soon as possible.
We will work with the shipping carrier to investigate the issue and assist where possible.
Please note that investigations may require additional time depending on the courier's procedures.
9. Delivered Packages
Once tracking information confirms successful delivery to the address provided at checkout, responsibility for the package transfers to the customer.
If you believe a package has been delivered incorrectly, please:
- Check with household members
- Check with neighbours
- Contact your local courier office
- Contact our support team
We will do our best to assist in locating the parcel.
10. Contact Information
Harlow & Grey London
Email: info@harlowgreylondon.com
For any questions regarding shipping, delivery, or tracking information, please contact our support team.